Support
Contact us
Email support@intervalvana.com with your device model, iOS version, and a short description of the issue. We typically respond within a few business days.
Frequently asked questions
How do I restore Premium?
Open the Premium paywall or Settings → Restore Purchases. Use the same Apple ID you subscribed with. Premium is tied to your Apple ID, not an IntervalVana account — we don’t use logins.
How do subscriptions work?
Premium is an optional auto-renewable subscription billed through Apple. Manage or cancel in Settings → Apple ID → Subscriptions on your iPhone. Prices and any introductory offer (e.g. annual trial) are shown on the paywall before you confirm.
What’s included in Free vs Premium?
Free: all timer modes, run sessions, simple custom builder, one saved routine, limited daily Coach (3 suggestions + 3 Ask per day), basic stats totals, local-only data.
Premium: unlimited saved routines, Advanced Builder, format starters, saved block library, unlimited Coach, deeper stats (trends, streak, consistency), and optional Continuity sync.
What is Continuity?
Premium subscribers can optionally enable Settings → Continuity to sync saved routines and session history to your private iCloud account via Apple CloudKit. It stays off until you turn it on. Coach Q&A stays on your device. Free users never upload timer data.
Is the AI Coach a cloud chatbot?
No. Suggestions and Ask answers use rule-based logic on your iPhone — not a cloud LLM. Coaching is general wellness guidance, not medical advice.
How do I delete my data?
In the App: Settings → Data to clear session history or saved routines on your device. Deleting the App removes local data. iCloud copies may remain until you disable Continuity or remove data from iCloud.
The timer doesn’t alert when the app is in the background
Keep the App in the foreground for the most reliable experience in version 1.2. Background audio alerts are on our roadmap.
Apple Watch or widgets?
Not available in version 1.2. IntervalVana is iPhone and iPad only for this release.
Report a bug
Email support@intervalvana.com with steps to reproduce, expected vs actual behavior, and a screenshot if helpful.